Frequently Asked Questions
What is your return policy?
For customers within the United Kingdom, we accept unused items purchased exclusively from BooBerry that are received by us within 30 days of your order date.
In order for us to process your return, we must receive your item(s) within 30 days of your order date. After receiving the item, you will have 3 days to inform us of the return via email. Post these 3 days, the item will be deemed USED and not be eligible for return. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Borehamwood, Hertfordshire, UK.
Items must be returned in their original packaging without any alterations, damages or signs of use.
Any items marked Final Sale are not eligible for return.
What are the payment options?
Payments can be made using a debit or a credit card from our website
When is the item shipped?
Items are shipped within 1-3 working days. The delivery time may vary but is usually within 3-8 working days.
What is the shipping policy?
Free Shipping to mainland United Kingdom